GENERAL:- Minors under 18 years old can only use our services with the prior consent of their parents or guardians. A minor must refrain from buying or selling items that are restricted to adults.

No contract for the sale of any product will subsist between you and CASTREE KILNS until CASTREE KILNS confirms that the product(s) have been dispatched to you by a confirmation email. This confirmation e-mail amounts to an acceptance by CASTREE KILNS of your offer to buy goods from CASTREE KILNS or a third party supplier that is engaged on your behalf by CASTREE KILNS  (whether or not you receive that e-mail).
DESCRIPTIONS AND SPECIFICATIONS:-  We recommend that all materials and articles are tested before use. All descriptions and specifications given in any written or visual form are for the purpose of general guidance and no guarantee of any kind is to be implied by such information.  Please check your order confirmation email, if you supplied an email address. as soon as possible, is anything is not as you expected please contact us as soon as possible.

KILNS:-Manufacturers’ conditions apply in full. Please contact us for any assistance required.

DELIVERY:-Delivery and supply dates are given in good faith but such dates shall not be binding and the sellers will be under no liability for any loss or damage of whatever nature caused by any delay.  We reserve the right to conduct further
and credit check on deliveries not sent to the registered card or banking address of the shopper.  Where an order is placed for several smaller bags of a particular item we
the right to dispatch in a single bag.  

CARRIAGE:- All goods are supplied ex-works . A guide to carriage charges is shown in the price list for goods to be delivered to the consignee’s premises. Off-loading and moving into position shall be the purchaser’s responsibility Please note: Post, carriage and packaging prices may be subject to price increases.

RETURNS:-. If a return is necessitated as a result of a CASTREE KILNS error, we will replace free of charge or give a full refund.  PLEASE SEE BELOW ‘’YOUR RIGHT TO CANCEL’’

DAMAGES AND SHORTAGES:-  We advise you Inspect all deliveries before driver leaves. If damage is found, please note it on the invoice/delivery note and make sure the driver acknowledges damage in writing Damage or shortage claims must be made within 14 days of delivery. Please contact CASTREE KILNS to inform of the problem as soon as possible, ideally within 24 hours.  Please where possible keep packaging.

If your order is collected by yourself or your
we are unable to accept liability once those goods have left our premise - Please be aware of this if choosing
to arrange your own courier etc.

PRICES:-  All prices are subject to fluctuations without notice and orders will be invoiced at prices ruling at date of dispatch. Quotations will be firm for 28 days from the date given unless otherwise stated. Prices are ex-works with VAT and carriage extra.

TERMS OF PAYMENT:-    Credit accounts will be opened automatically for Education Authorities and similar bodies. Accounts are available to customers upon completion of an Account Application and Contract. Please phone for details. All credit accounts are to be paid within 30 days of invoice date.  Any Purchase order received forms part of a legally binding contract and we reserve the right to obtain payment on such 

OVERDUE ACCOUNTS:-  We reserve the right to suspend your account if it is not settled within the specified period, and to charge interest at the rate of 1.5% per month or part of month from due date, and to charge an Administration Fee of £50 on accounts at 90 days from invoice date. All goods remain the property of Castree Kilns until paid for in full but risk in the goods and all liability to third parties shall pass to the buyer on receipt of goods.  All reclaimed/second hand items carry a 30 day warranty.

LIABILITY:- We will exchange any goods found to be unsatisfactory but our liability is limited to the cost of testing and exchange. The buyer must sample test before bulk use and no allowance can be made for materials after 28 days from the time of dispatch. Goods will otherwise only be exchanged at the sellers discretion. We accept no liability for death, injury, loss, damage or expense of any kind arising out of or in connection with any materials, goods or services supplied by us. The buyer shall indemnify the seller against any claim in respect of the goods by any third party. Orders will be invoiced at prices ruling at date of dispatch. Quotations and supplied samples will only be valid and relevant for 28 days from the date given unless otherwise  stated. 

YOUR RIGHT TO CANCEL – DISTANCE SOLD ITEMS:- Under the Consumer contract regulations  good purchased in a ‘non face to face manner ‘  are able to be returned  within a specific period of time. This period of time begins on the day that the goods were delivered to yourself and run for 14 working days.  If you wish to return item, please ensure that they are in the original and unused condition – please then email returns@castreekilns.co.uk.  Please supply you order/invoice number.  We will then email you a returns form to complete and enclose with the items that are being returned.  You are responsible for all costs incurred in returning the items.  We suggest that a traceable, signed for service with sufficient insurance is used.
A refund will be made as soon as possible, and always within 30 days
We do not accept returns on items that have been custom ordered just for you, this includes items cut to size or items brought into stock on a special order for yourself. Nor do we accept returns on items that have been used and are not in re-saleable condition. A return must be requested within 14 days of receipt.  We reserve the right to charge a restocking fee of 30% of the cost of the items and to issue a credit note for the balance.

This does not affect your statutory rights
Business Details:-
James Castree - Trading as
Unit 5
Wembley Place
St Clears
SA33 4LR
VAT No GB970807893

Tel: 01994 232760                         Email:- castreekilns@yahoo.co.uk
Further information on DSR’s can be found at
www.OFT.gov.uk or www.tradingstandards.gov.uk