Website privacy policy

This website is operated by Castree Kilns. We take your privacy very seriously therefore we urge to read this policy very carefully because it contains important information about us and:

Who we are

Castree Kilns ('we' or 'us') are a 'data controller' for the purposes of the Data Protection Act 1998, (ie we are responsible for, and control the processing of, your personal information).

Information we collect

a) Personal information you provide to us

We collect the following personal information that you provide to us:

  1. Website Orders
    1. Name
    2. Billing Address
    3. Delivery Address
    4. Telephone Number/s
    5. Email Address
    6. Payment Details
    7. Order History

  1. Telephone Orders
    1. Name
    2. Billing Address
    3. Delivery Address
    4. Telephone Number/s
    5. Email Address
    6. Payment Details
    7. Order History

  1. Ebay Orders
    1. Name
    2. Delivery Address
    3. Telephone Number/s
    4. Email Address
    5. Paypal information

  1. Face to Face Transactions
    1. Name
    2. Billing Address
    3. Telephone Number/s
    4. Email Address
    5. Payment Details
    6. Order History

Some examples of when we collect this information include:

When making a purchase or registering for an account, placing an order, stock waiting list request.

b) Personal information you provide about third parties

If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:

shall consent on their behalf to the processing of their personal data;
shall receive any data protection notices on their behalf; and
shall consent on their behalf to the transfer of their personal data abroad.

c) Cookies and similar technologies

A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects ('flash cookies') and single-pixel gifs. Such technologies can be used to track users' actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website.

For example we may use cookies to monitor and/or collect the following information:

Browsers journey through website

Items looked at

Items entered into cart

This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on our use of cookies, please see our Website cookie policy.

For further information on cookies generally visit or

How we use the information we collect

We collect information about our users for the following purposes:

Producing your order

Delivering your order

Customer Guarantees and for product recall

Who your information may be shared with

We may share your information with:

Law enforcement agencies in connection with any investigation to help prevent unlawful activity

Only with companies directly involved in delivering your order ie couriers, hauliers or suppliers

Keeping your information secure

We will use technological and organisation measures to keep your information secure. These measures may include the following examples:

User accounts are accessed by username and password protection. The information is stored on secure servers by our provider.

We are certified to ISO 27001. This family of standards helps us manage your information and keep it safe and secure.

However, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.

What rights do you have?

Right to request a copy of your information

You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please:

We may ask you to pay a fee before sending this information to you.

Right to correct any mistakes in your information

You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:

Right to ask us to stop contacting you with direct marketing

You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:

From time to time we may also have other methods to unsubscribe from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.

Changes to the privacy policy

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

Contacting us

If you have any questions about this policy or the information we hold about you, please contact us by:



Castree Kilns
Unit 5
Wembley Place
St Clears
SA33 4LR

, or

telephone: 01994 232760

Calls will be answered at the following times:

Mon - Fri 0830-1430

We may record calls for quality and training purposes.