TERMS AND CONDITIONS

All orders are to UK mainland addresses only.

All prices quoted by CASTREE KILNS are in £ Sterling.

We try to ensure that the information shown on www.castreekilns.co.uk is as accurate as possible. CASTREE KILNS cannot be held responsible for typographical errors on this site, including but not limited to those regarding price.  All products and services are subject to availability and may be withdrawn from sale at any time. If for any reason goods ordered are not available you will be offered an alternative or given a full refund. All goods remain the property of CASTREE KILNS until full payment is received.

DAMAGES AND SHORTAGES

The customer is asked to examine the goods as soon as reasonably possible after delivery and notify CASTREE KILNS by phone or email of any fault or damage.

DELIVERY

We will provide a specific delivery day wherever possible but we shall not be liable for any losses, costs, damages, charges, or expenses you might incur as a result of a delay in receiving your goods on the allocated day. For delivery prices please see the relevant page of the website for up to date delivery charges.
If you cancel a delivery after the goods have left our warehouse you may be required to pay a cancellation charge.

If a delivery is returned to us due to insifficent or incorrect delivery information, you may be liable for the costs of deliveries incurred, and a handling charge where necessary.  We reserve the right to cancel orders, where we have attempted delivery and due to, insifficent or incorrect delivery information the item has failed.  Any refunds of monies taken will be made to the original method of payment.  If delivery is refused by the addressee the above charges will apply. 

 
RETURNS

If you decide you do not require the goods, they may be returned within 7 working days of receiving them (at your own expense) for a full refund. Goods must be returned in their original packaging unused and in perfect re-saleable condition. It is the customer's responsibility to ensure that the goods are adequately packaged in the event of any return.

Where a pre arranged agreed day has been given for a delivery and that delivery fails due to there being no one at the address to sign for the goods then the customer maybe liable to pay a failed delivery charge.  Also if you cancel a delivery after the goods have left our warehouse you may be required to pay a cancellation charge.

FAULTY GOODS & GUARANTEES

If you have any issue with items purchased from us in the first instance please do contact us, we will always try to resolve any issue as quickly as possible.   A response will be made within 7 working days.  For all second hand or reconditioned items there is a 90 day
guarantee in place (unless stated otherwise).  If you believe an item to be faulty, we may collect the item from you to confirm that this is the case, If no fault is found a collection and inspection fee may be charged. 

DEPOSIT PAYMENTS

A deposit payment of 70% is required to conirm an order on any bespoke manufacturering.  The remaining amount to be paid on arrange of dispatch/delivery.

BACK ORDER POLICY

At the time of ordering we will advise on stock levels and where necessary lead times on back ordered items.  We will arrange a dispatch date and at that point we will dispatch all available items to you.  We will not invoice for items that are back ordered unless previously agreed.  A further order will be needed if you which to have these  items at a later date.  We can delay dispatch until all items are in stock, however we wil not issue a dispatch date until all items are in stock

These terms and conditions do not affect your statutory rights

PRICE CHANGES

Prices are subject to change without prior notice. To confirm prices please contact us.  We make every effort to keep prices on this website up to date, however prices for some product change daily and therefore we cannot always do so.

VAT REGISTRATION